Freeze & Cancellation Policy

                                                               How Do I Freeze or Cancel?

EASY! Cancellations and Freezes are done ONLINE only by the parent on file. Sign in to your "MY ACCOUNT" and follow the instructions below:

• FREEZE POLICY: You may FREEZE your payments for a maximum of 8 weeks. At the end of the 8-week period, your child will automatically be re-enrolled. Make-ups cannot be used during your freeze period but will restore when the freeze period is over. FREEZE INSTRUCTIONS VIDEO (Click Here) OR follow Written Instructions below:

• CANCELLATIONPOLICY: Unused Make-ups expire the same day as your last canceled day and cannot be credited. CANCEL INSTRUCTIONS VIDEO (Click Here) OR Written Instructions below
  
  *Please note, verbal requests are not accepted. Cancellations and freezes cannot be processed by a team member. Only the parent on-file have the authority to access their account online. Freeze & Cancellations processed online must be completed no later than 30-days before your next payment.

• WRITTEN INSTRUCTIONS:
  1. Sign into your "My Gym" from the website
  2. Click scheduled classes
  3. Click your child's name
  4. Click, sign AND submit either Cancel OR Freeze