FAQs

FAQs

Policies, Tuition, and FAQs

 

We’re so excited to have you join us at My Gym! To make your My Gym experience a GREAT one, here are a few things to know.

What’s included in my membership?

  • Standard tuition includes one class per week as well as unlimited Practice and Play sessions.
  • Premium membership includes your selected "home" class plus unlimited additional age appropriate classes and Practice and Play sessions. To avoid booking and forgetting, there is a limit of 4 classes being booked for any 1 child at any given time.  Once an unlimited class has been attended, the system will allow another to be booked. 
  • After you have attended a class, you can hop online the next day to book another.
  • Your tuition also includes unlimited Free Play (parent supervised open play). To allow availability to all members, you can book up to one week in advance from within your account. 


How am I billed?

  • For everyone’s convenience, My Gym enrollment is an auto-enrollment system.
  • After your trial, you’ll be auto-enrolled continuously every 4-weeks at our tuition rate of $119 for one child (standard) or $139 (Unlimited). We are happy to offer a 40% sibling discount (first sibling is full price, all other siblings are 40% off).


Any other booking rules?

  • All classes and Free Plays must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear. Sorry, My Gym personnel cannot override the system or book classes for you in person. 
  • Going to be absent? Please take a moment to mark yourself absent online. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.  We must have 3 kids present to run the scheduled class.
  • Siblings: Other than infants, siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. You’re welcome to wear, sling, or wrap an infant while your enrolled child participates. If you would like to enroll 2 or more children in the same class, try our Siblings and Friends class!

 

Cancellations: 

We hope you LOVE your classes! But, if life happens and you need to cancel your membership, you can do so easily on your My Gym online account. My Gym requires a 30-day notice to cancel your enrollment, therefore a prorated payment may be due upon cancelling.   Cancellations are only accepted from your My Gym online account (accessible from the app or website) to ensure we both have a “paper trail.” 


Sniffles? Cough? Runny nose?

  • We love sharing – just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.
  • If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day.  We appreciate your compliance.


What steps can I take to keep my child safe while at My Gym?

  • Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.
  • When participating in class, children go barefoot and parents are required to wear socks. If you happen to forget your socks, they may be purchased upon arrival.
  • Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.
  • Please wash your hands or use sanitizer before entering the gym floor and when you leave.
  • We encourage you to take pictures (use #mygymbelair to tag us!), but please be mindful to take photos/videos of only your child. 
  • Please be "present" with your child while in class and keep cell phone use to a minimum while on the gym floor.
  • If you choose to drop your older child off for class, they must be picked up promptly once the class has ended.


Sincerely (and with hugs and high-fives!),
My Gym Bel Air


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