FAQs

FAQs

How Does My Gym Work?

How My Gym Works
Below is information on how things work at My Gym. Of course, if you ever have any questions, please do not hesitate to ask. Always feel free to approach a My Gym staff member, send us an email us or give us a call!

Practice & Plays: In addition to your child’s weekly class, he/she may also attend any or all of our practice & plays (open gym time) each week. The practice & play times can be found on our class schedule. To attend, simply pop in as they fit your schedule; no reservations are required. There will be a sign-in sheet on the front desk. Non-enrolled siblings may attend practice & plays for $5. All children must be accompanied by an adult while in the play area.

Free Parking!: Validation for free parking is available for all My Gym members and guests. All you need to do is get your parking ticket stamped at our front desk. Validation is good for 2.5 hours and can be used for either the outdoor parking lot or the garage. 

Make Ups: Our makeup policy is very flexible. If your child misses a class for any reason, you may schedule a makeup for that missed class, as long as your child remains currently enrolled. Scheduling is easy – everyone has an online account. If you need help in identifying or “claiming” your online account, let us know and we’ll be happy to help. The online system will walk you through the process of scheduling a makeup. Of course, if you prefer, you may send us an email or give us a call to schedule your makeups.

Sick Policy: We have a “take no chances” policy regarding illness. With our flexible makeup policy, there is NO need to pass sick germs around to other kids. If a family member is sick, please stay home. When necessary, a My Gym staff member will ask parents/caregivers to leave and reschedule their class if a child is coughing, sniffling, etc., but please know we’re only trying to do what’s best for all the children.

Socks: Adults are required to wear socks while in the My Gym play area. Socks are available for purchase for $2 per pair. Children go barefoot so they can safely climb, jump and run around.

Payments and sessions: We do not have set session start and end dates; our classes are ongoing and continuous. We operate on a 4-week billing cycle. Your credit card that's on file will be charged every four weeks. Your initial enrollment requires a minimum three month commitment.

Cancellation: If the time ever comes to end you’re My Gym enrollment, please keep in mind that we require a 28-day written cancellation notice (email is preferred). We don’t offer a freeze or hold option, so if you’ll be traveling or taking time off for a new addition to the family or simply just need a break, let us know in advance when you’d like to or need to stop attending. We’ll email a confirmation with your child's final class date, your final payment date and the pro-rated amount of the final payment. That email will serve as your confirmation of cancellation, so make sure you retain it for your records.

Membership: Now that you are a member at My Gym Chicago, you’re also a member at all My Gyms worldwide! If you’re enrolled in classes and would like to schedule a makeup at another My Gym, just let us know and we’ll facilitate the scheduling for you. With your membership, you’ll get discounts on camps, birthdays and other events such as Parents’ Night Out. You’ll also receive invitations to members only parties and events. Plus your membership never expires (you’ll never pay the membership fee again) and it’s good for the entire family!

Other gym activities: In addition to classes, Practice & Plays and camps, we host other activities. Watch for our monthly newsletter containing all upcoming activities. We offer a monthly child drop-off night called Parents’ Night Out (or PNO) which costs $35 for the first child and $15 for siblings. It includes dinner and lots of fun for the kids! You must reserve a spot for your child in advance as space is limited. We also offer awesome birthday parties on the weekends. These generally book 2-3 months in advance. Let us know if we can be of any help when it comes to your child’s celebration. Special events such as our Halloween Party are always open to members first.


Are siblings allowed on the gym floor?
We do understand that often times older or younger siblings may have the day off from school and need to come along to My Gym for the day, however we do not allow siblings on the gym floor. You are more than welcome to bring some toys or games for siblings to play with in the lobby during class. We do provide crayons and coloring books for any siblings. The front lobby is in full view of the entire gym.  We appreciate all of our Members understanding of this matter 
to ensure that all of our classes are safe, age-appropriate and fun for all!

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Schedule changes for 7/23-7/27