Policies and FAQs

Policies and FAQs

Membership

My Gym offers a lifetime family membership that allows members to enroll in classes as well as receive discounts on birthday parties, camps, and special events. Memberships are transferable to all My Gyms. Membership is a one-time fee only and is valid for all children in the same family. You continue to remain a My Gym Member even when not enrolled in a class. Membership is required to attend classes.

Tuition

Class tuition is based on a four-week recurring cycle. Each tuition payment entitles members to one structured class per week and unlimited Practice & Plays. A minimum of two recurring payments is required upon enrolling. Afterwards, a cancellation can be submitted at any time prior to the next recurring charge date.

Practice & Play

As an added benefit to being enrolled in classes, members are entitled to attend unlimited Practice & Plays per week. Here, children are able to play on the equipment and around the gym in an unstructured, parent supervised environment. A staff member will be on the floor encouraging the children to practice some of the skills being worked on in class that week. Non-enrolled siblings can attend Practice & Plays for $5.00.

Make-Ups

Make-ups are a customer-friendly solution for when a scheduled class cannot be attended. Whether your little one is under the weather or you are out of town, a make-up can be scheduled. Simply contact the gym or use the online tool to schedule the make-up prior to the absence.

Siblings

We understand that it is not always possible to attend My Gym with only the child who is enrolled. Unfortunately, for safety reasons, we are not able to allow siblings in the play space during classes; however, we will work with you to find a solution. Infants can be worn in a Bjorn style holder or left in infant carriers. Preschoolers can sit at the counter with coloring books, electronic devices, etc. where you will have a constant eye on them.

Cancellations

Enrollment in classes is a continuous payment plan. Your child will automatically remain enrolled in classes at My Gym until an official cancellation request form has been completed. You can do this online at www.mygym.com/chino. It is agreed that, when the form has been received, the member will be responsible for one final payment on the next scheduled date.  This agreement will terminate 4 weeks from the last scheduled payment.

To learn more about My Gym, please contact us today.

909 952-2912 

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