Policies and FAQ

Policies and FAQ

LAST UPDATE: 16/08/2021

Class Tuition

Tuition for our in-gym 50 and 60 minute classes is 89€ every 4 weeks. This includes unlimited age-appropriate classes plus unlimited Practice & Plays. My Gym class enrollments are auto-recurring to guarantee your reserved space in your home class.  

To ensure that the appropriate number of trained staff are available, we do not operate as a drop-in program. We do offer discounts for additional siblings.

Enrollment Flexibility and Recurring Billing

We bill every 4 weeks for your following 4 weeks of classes. You will be billed on the first day of your next 4-week cycle and you can cancel at any time before your next payment. Please note that the cancellation process can take up to 5 days, to cancel the process with the bank mandate. 

Simply log in to your account to complete the cancellation. We do not give refunds for non-attendance as your tuition is reserving your space in class each week.

Absence in Class

Please help us make the system work for everyone. If you are away on vacation, have an appointment, etc, the day of your class, please log in to your online account and mark yourself absent at least 24 hours before and let us know you are not coming to class. That space will become available to another child who wants to do a class.

We do not adjust billing cycles for missed classes as space is being reserved just for you in your home class. In order to reserve a spot in a class for an unlimited class you simply need to log in to your account online and book it. In order to keep the class fun and safe for all participants we do cap attendance.

Practice & Play

Active class tuition allows an enrolled child to attend unlimited Practice & Plays each week. Simply schedule these ahead of time via your online account using the Drop In feature. You may schedule one at a time. Reserving ahead of time is required to guarantee your space as we do limit capacity. The system will reset at midnight of your scheduled day and then will allow you to schedule another. During Practice & Play, children have unstructured play time under the supervision of their parent or guardian who is responsible for the safety of their child and those around them. Our instructors will be available for questions and we will bring out the skill stations for the week.

Are siblings allowed on the gym floor?

We understand that at times younger or older siblings may have time off from school and need to come to the gym during class. We do no allow siblings on the gym floor. The only exception to this rule is a younger sibling in an infant carrier (Example: Backpack, front carrier or Baby Bjorn).  This child must stay in the infant carrier for the entirety of the class.  You are more than welcome to let older siblings play in the lobby during class. We appreciate all our members understanding of this as a matter to ensure that all our classes which are private are safe and fun for all.

Membership Freezes

You can freeze your membership at any time if you are planning on being away for several weeks. Please send an email to denhaag@mygym.com with the freeze date and return. The ending date of your freeze can only be update once, if necessary. You will not be billed for tuition during your freeze period and we will do our best to hold your spot in the class you were enrolled in for you to continue when you come back. However, if it is a full class, someone may enroll in your place and you may either choose another class day and time or be placed on the waiting list to get back in.

Camps, Events and Parents' Night Outs

Special events, camps and Parent's Night Outs are non-refundable, but can be made up in a similar event dependent upon availability. These are open to everyone. Enrollment in classes is not required.

Cancellation

You are billed every 4 weeks and billing will reoccur until you cancel. Simply sedn us an email to denhaag@mygym.com

Managing Your Account

Our online system enables you to have maximum control of your account. All account updates and routine scheduling (absences, class switches, unlimited classes and Practice & Plays) must be completed via your online account. Please note that My Gym teachers are unable to override the system or complete these transactions in the gym, over the phone or via text. This enables us to focus on your children and continue to provide the best program possible. Thank you!

Payments

All payments made to My Gym are nonrefundable as payment is reserving your space in our programs. All programs have a limited capacity.









 

 

 

 

 

 

 

 

 

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