How My Gym works?
How My Gym Works
Below is all the information on how things work at My Gym. Of course, if you have any questions, do not hesitate to email us or give us a call.
Each child that takes classes at My Gym is required to be a Member. Your membership is good for your lifetime and honored at all My Gyms worldwide. It entitles you to priority class enrollment and discounts to events which are open to members and non-members (i.e., Birthday Parties, Camps, Parents’ Night Out). Our Lifetime Membership Fee is only $75.
My Gym classes are run on an enrollment basis where you pay tuition for classes. To ensure that the appropriate number of trained staff is always available, we do not operate as a drop-in program. Our tuition is $80 for 4 weeks of classes. With this you are registered for one class per week. As a bonus, with class enrollment you are welcome to attend unlimited Practice & Play sessions per week free of charge. We have found that when parents consider that our classes are 50-60 minutes versus 30-45 minute classes commonly offered at other facilities plus weekly Practice and Plays they find that we offer a good value.
Enrollment Flexibility and Recurring Billing
We do not require you to sign up for an entire semester and you can join at any time. Instead we bill you every 4 weeks for your following 4 weeks of classes. You will be automatically billed on the first day of your next 4 week cycle. We require all of our Members to sign up for a minimum of 8 consecutive weeks as we want you and your child to see the benefits of our classes. Our 30+ years of experience in children’s fitness has shown us that it takes at least that for you to see the benefits in your child. Late fee of $15 will be charge for all returned payments. Any and payments to My Gym are NON-REFUNDABLE under any circumstances.
We have a very generous make up policy, so long as you let us know before hand, you can always make up a missed class. We need your support to make it work for all. If you are away on vacation, have an appointment, etc, the day of your class, please call or email us at least 24hrs before and let us know that your child is not coming to class. That space could be yours next time for a make-up. If your child got sick the day of the class, no problem. Please call or email us at least 2 hours prior to class to free up the space for someone else to take. Please help us make the system work for everybody and let us know when your child is not coming to class. Make-ups must be scheduled within the following 4 weeks after the missed class. Make-up classes expire on the day of the last paid class once enrollment is cancelled. Make-ups cannot be used to extend enrollment past a cancellation date.
In order to reserve a spot in a class for a make-up you simply need to log in to your account online and book it. Your make-up is confirmed online with a confirmation email. If you do not get a confirmation and decide to come anyway, there is a chance you could be turned away if the class is full. Of course we would like to have all of our friends in class and we get sad at the thought of having to turn someone away, but it becomes a safety issue if we have too many people in class. So in order to keep the class fun and SAFE for all participants we do have to cap attendance at a certain point.
Practice & Play
Class tuition entitles you to bring a child who is enrolled in classes free of charge to any and all of the Practice & Play periods listed on the schedule page. Practice & Play is a drop-in event so there is no need to call ahead. During Practice & Play children have unstructured play time under the supervision of a parent or guardian who is responsible for the safety of their child and those around them. A My Gym staff member will be available to answer questions and to help monitor for safety and will run a practice skill station. There are no make ups for missed Practice & Plays. Non-enrolled siblings may attend Practice & Play for $5 per visit.
You can freeze your class enrollment at any time after your first 8 weeks if you are planning on being away for several weeks. Just let us know 30 days in advance from the date you want the freeze to start. You will not be billed for tuition during your freeze period and we will hold your spot in the class you were enrolled in for you to continue when you come back. There is a $5.00 per week fee to freeze a class and hold your spot. Your child remains enrolled in classes and billing will automatically resume at the end of the freeze period.
You can cancel class enrollment at any time after your first 8 weeks. Your child has a spot reserved in our classes and will automatically remain enrolled until we receive a signed Cancellation Request Form. At that time your next scheduled payment will become your last payment and your contract will expire 4 weeks from that last scheduled payment. Children will continue to attend classes and Practice & Plays and must complete any make ups prior to the last class date. We do not give refunds for partial 4 week cycles that are not used.
Are siblings allowed on the gym floor?
We do understand that often times older or younger siblings may have the day off from school and need to come along to My Gym for the day. We do not allow siblings on the gym floor. You are more than welcome to bring some toys or games for siblings to play with in the lobby during class. We do provide coloring for any siblings. We appreciate all of our Members understanding of this matter to ensure that all of our classes are safe and fun for all