Cancellation/ Freeze Policy
Although we know everyone loves coming to My Gym classes, we also understand that sometimes schedules get busy, and life gets crazy, and there may come a time when you need to put your account on hold for a bit or cancel altogether. Here is a quick reminder on the My Gym cancellation/freeze policy.
In order to put your account on hold, you must come to the gym in person, to fill out a
There are two ways you can cancel:
- You can come into the gym and fill out a cancellation form with one of our coaches.
- You can send us a certified letter in the mail to 10950 San Jose Blvd. Suite 10 Jacksonville, FL 32223.
- Emails, texts, and phone calls are NOT acceptable forms of cancellation.
Our hours of operation are as follows:
Tuesday-Thursday: 8:30 am- 7:30 pm
Saturday: 8:30 am- 2:00 pm
Sunday & Monday: Closed
Please stop by and see a coach within our business hours and we will be more than happy to assist you!