How does My Gym work? Policies and FAQs

How does My Gym work? Policies and FAQs

Class tuition

My Gym class enrollments run on a 4-week recurring payment of $149 for unlimited access to all age-appropriate classes. Tuition unlimited classes and Practice & Play sessions per week. Families need to reserve their spot in class online before they show up for class. Because of class size limitations we cannot allow people who are not scheduled online access. 

Tuition is different for programs such as Preschool Prep and events & camps such as Parents' Night Out (PNO) and Summer or Winter Camps

Enrollment and recurring billing

We use recurring billing for class payment. Once you are enrolled, you will be billed on the first day of each 4-week cycle.

Should you wish to cancel, please cancel online. We do not give refunds for partial 4-week cycles that remain unused. We do not ask for notice in advance, just make sure you cancel your account online before your next payment date. If your credit card has already been charged that would be your last cycle. 

Make-ups

Because we will now be operating in an unlimited format, there will no more make-ups (except if you are one of the families that will not be moving to the unlimited format - unfortunately only available for 2 months).

There are no Make-ups for programs and camps such as Preschool Prep, Parents' Night Out (PNO) or Summer or Winter Camp. If a day in the program is missed there is no make-up session for it.

Practice & Play

All members enrolled in class may attend as many Practice & Play sessions each week as long as they schedule them online. See our schedule for our 4 weekly Practice & Play sessions. During Practice & Play, children have unstructured play time, as well as skill stations and adventures set up by their teachers. Children must be accompanied by adult on the gym floor.

Are siblings allowed on the gym floor?

We understand that at times younger or older siblings may have time off from school and need to come to the gym during class. We do not allow siblings on the gym floor. The only exception to this rule is a younger sibling in an infant carrier. This child must stay in the infant carrier for the entirety of the class. You are more than welcome to bring some toys, games, or coloring books for older siblings to play in the lobby during class. We appreciate our members understanding of this to ensure that classes are safe and fun for all.

Want to reach us? 

The best way to reach us is to text us at (571) 565-3448. You can also call us at that number. Sometimes because we're in classes we might not be able to get back to you as quickly as we would want. Text makes it faster. That said we will get back to you ASAP.

You can also email us at mclean@mygym.com

 

 

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