How does My Gym work? Policies and FAQs

How does My Gym work? Policies and FAQs

Membership

Each child that takes a class at My Gym is required to be a member. My Gym membership is valid at all My Gyms (600+) across the globe, lasts a lifetime, and is good for your entire family. It enables class enrollment and discounts on events, which are open to both members and non-members. This one-time fee per family is $75.

Class tuition

My Gym class enrollments run on a 4-week recurring payment of $105 for all classes. Tuition includes one class per week and one Practice & Play session per week. We do not operate as a drop-in program. 

Tuition is different for programs such as Preschool Prep and events & camps such as Parents' Night Out (PNO) and Summer or Winter Camps

Enrollment and recurring billing

My Gym requires a minimum enrollment period of 8 weeks. We use recurring billing for class payment. Once you are enrolled, you will be billed on the first day of each 4-week cycle.

Should you wish to cancel, we require notice in writing (email, text or the cancellation form online). All make-up classes must be completed prior to your final class. We do not give refunds for partial 4-week cycles that remain unused. We do not ask for notice in advance, only that you let us know before your next payment date. If your credit card has already been charged that would be your last cycle. 

Make-ups

If you miss a class we encourage you to schedule a make-up. For make-ups you can attend any age appropriate class that has spots available. To schedule a make up please click here. Alternatively please call or text us at (571) 565-3448 or email us at mclean@mygym.com. Please let us know the day and time of the class you wish to attend. We ask that you schedule all make-ups at least 24 hours in advance. Should you not show up for your scheduled make-up without letting us know (up to 2 hours before class), you will lose that make-up. Make up classes cannot be used to replace tuition, they have no cash or store credit value. Make ups expire 4 weeks after the missed class.

There are no Make-ups for programs and camps such as Preschool Prep, Parents' Night Out (PNO) or Summer or Winter Camp. If a day in the program is missed there is no make-up session for it.

Practice & Play

All members enrolled in class may attend one Practice & Play session each week (in addition to their regular class). Practice & Play sessions are scheduled for Mondays from 6:10 PM to 7:00 PM, Tuesdays from 12:05 PM to 12:55 PM, Wednesdays from 2:30 PM to 3:20 PM, and Fridays from 1:10 PM to 2 PM. During Practice & Play, children have unstructured play time, as well as skill stations and adventures set up by their teachers. Children must be accompanied by adult on the gym floor.

Are siblings allowed on the gym floor?

We understand that at times younger or older siblings may have time off from school and need to come to the gym during class. We do not allow siblings on the gym floor. The only exception to this rule is a younger sibling in an infant carrier. This child must stay in the infant carrier for the entirety of the class. You are more than welcome to bring some toys, games, or coloring books for older siblings to play in the lobby during class. We appreciate our members understanding of this to ensure that classes are safe and fun for all.

Want to reach us? 

The best way to reach us is to text us at (571) 565-3448. You can also call us at that number. Sometimes because we're in classes we might not be able to get back to you as quickly as we would want. Text makes it faster. That said we will get back to you ASAP.

You can also email us at mclean@mygym.com

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