Enrollment, Cancellation, Make-Up & Sick Policies

Enrollment, Cancellation, Make-Up & Sick Policies


Tuition is billed automatically every 4 consecutive weeks for one structured class and unlimited Practice & Plays each week.

If you miss a payment, once payment is received, it will go towards the previous week(s) of your current billing cycle, and your next payment will be due 4 weeks from your original payment date.

In order to cancel classes, My Gym must be notified at least one day before your next billing date. To cancel you must either fill out a Cancellation Request Form with one of the teachers or send an email to paloalto@mygym.com.

*There are no refunds for cancellation requests submitted after your next billing date*



Whenever your child is absent from a class they will get a make-up class added to their account. Make-ups must be done in a class the same age group as their current class but held on a different day. (For example, an absence from Monday Gymsters class can be made up in the Wednesday Gymsters class.)

If you have frozen your enrollment you cannot use make-ups until your freeze has ended and your classes resume.

All make-ups must be used while you are actively enrolled. If you cancel classes, all make-ups must be used before the date of your last class.  Any unused make-ups will be lost after the date of your last class.  

Lastly, make-ups are a courtesy and have no monetary value. 



So that all children are happy and healthy at My Gym, we are operating under a "Take No Chances - No Tolerance" policy when it comes to preventing the spread of illness in the gym. Please stay home if either you or your child is sick or feeling unwell. Our usual make up policy applies. My Gym's cleaning procedures are extensive and thorough and are strictly followed at all times.



In an effort to keep our facility clean for your little ones, we ask that ALL ADULTS wear SOCKS when on the carpeted floor. Adults have oils on their feet that collect and track, dirt and bacteria that can then be transferred onto the carpet. Since all of the children come in contact with the carpet while crawling, tumbling, and playing games, it is vital for us to keep the floor as clean as possible. Please help us keep the gym clean and safe by bringing a pair of socks for all adults planning to be on the gym floor. Thank you!

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