My Gym Policies

My Gym Policies

Communications
We share information through the following channels: email, website, Facebook and Instagram. Within "My Account", ensure that your email address is correct. Then like our Facebook page and follow us on Instagram. When you are feeling the love for My Gym, we'd love to hear your compliments on Facebook Google and Yelp. If you would like to discuss a personal matter, please contact us. The staff looks forward to your interaction!

Enrollment and Tuition

  • Class tuition of $99 includes unlimited, age-appropriate classes and a bonus of unlimited Practice & Play sessions every 4 weeks.
  • Muay Thai tuition is $99 every 4 weeks (not included in unlimited)
  • My Gym Enrichment; 1 day $175 every 4 weeks, 2 days $315 every 4 weeks
  • As of June 1, 2020, pre-scheduling visits through our website is a must, then check in at the front desk upon arrival.

Practice & Play sessions

  • Practice & Play sessions are our Open Play time
  • In addition to their scheduled class, enrolled children may also schedule Practice & Play sessions. Click here to learn all things "My Account" on our website
  • During Practice & Play, children will enjoy unstructured play time under the supervision of their adult who is responsible for the safety of the child. It's a great way to practice elements learned in class that week or just to exercise out the wiggles.
  • Non-Enrolled siblings and non-enrolled friends may also attend the Practice & Play sessions
    • Class Card options are available for 1, 5 or 10 practice & play sessions. Click here to learn more about our Class Card options
  • As of June 1, 2020, pre-scheduling your visits through our website is a must, then check in at the front desk upon arrival.

Cancellations
Your child will remain enrolled at My Gym until a cancellation request is digitally sent via email at raleigh@mygym.com or signed in "My Account" on website. Once received a staff member will reach out to finalize the cancellation process. The member is responsible for any past due amounts. All make-up classes must be completed while currently enrolled and unused visits expire after the last class date. Verbal termination is not accepted.

Make-up Policy

  • Unlimited classes allow you to attend "extra" classes and eliminates the need to do a "make-up" class. Yay!
  • You may now mark absences on the website through your account access on the website
  • Schedule unlimited classes or make-ups online in "My Account". Remember, they are subject to availability.  
  • Make-ups must be completed within 28 days, before or after the missed class.  All make-ups must be completed prior to the agreement’s expiration date.
  • If you are unable to attend a scheduled make-up, please cancel it online and schedule it again. If we do not hear from you, no further make-up date will be offered for that class.
  • Payment schedules will not be adjusted to accommodate missed classes. No refunds for missed classes.
  • There may be occasions when My Gym is closed or classes are not running (Holidays, scheduled closure, camp weeks, inclement weather, etc.). If this occurs and a class is missed, the member is entitled to an unlimited class or make-up class.

Sick Policy

Sniffles? Coughs? Runny noses? Rashes? We love sharing, just not germs. If you or your little ones show any signs of illness, it’s best to stay home. The CDC (Center for Disease Control) advocates this as well. Let’s not take any chances. We appreciate your consideration, as do all our families.

  • Please clean hands when entering the gym and before you leave. We have hand sanitizer near the entrances for your convenience.
  • When children are in the gym, we can all work together to keep toys clean. If you see something get mouthed, slimed, chewed on, or licked, just hand it over to a staff member (once the child is finished checking it out) or place it in our “Yuck Bucket”. It happens! And we encourage the children to explore in all different ways at My Gym. We also want to clean it, Stat!

If siblings or family members have been ill and/or your child is acting out of sorts, please keep him or her home, even if you cannot pinpoint the reason. This is often the first sign of illness and is the most contagious period. For the health of our members and staff, any child found to show signs of illness will be sent home.

Birthday Parties

  • Set up may begin 10 minutes before your party and children may pass through the gate to use the equipment once a Party Specialist is on the carpet.
  • Each child must have a signed waiver before entering the gym.
  • When the party is over, there's a 10-minute grace period to exit the gym. Good News! We're happy to do all the clean-up for you! If the party extends 10 minutes past your time, there's an automatic late fee applied to the balance of the party and immediate exit is required.
  • The balance is calculated at the end of the party and due that day. Please review the invoice with a Party Specialist.

Additional Policies and Safety Guidelines

  • Dress your child in comfortable clothes. Tights and dresses are not ideal for safety reasons.
  • When participating in class, children go barefoot on carpeted areas; adults are required to wear socks. Socks are available to borrow in the lobby.
  • No siblings are allowed on the carpet during class.  Only children enrolled in the class may participate. Baby "wearing" is acceptable.
  • Please remember that you are responsible for watching your child(ren) at all times during parent participation classes.
  • In participating in the My Gym program, you are acknowledging the risks involved.  If your child is enrolled in an independent class, please discuss the risks with him or her prior to participation.
  • All older children must be picked up promptly once the class has ended.
  • During large parent-participation classes, we suggest 1 adult per child and take turns participating during class.
  • If a different family member, guardian or friend will be picking up your child, please advise your My Gym teacher when dropping off.
  • Do not bring food, drinks or strollers onto the carpeted area of the gym.
  • Please do not bring any snacks or food containing peanuts into the gym. My Gym is not officially nut-free, but we try to be. Let us know if we can clean an area and notify us if your child, who has an allergy, will attend a drop-off event.
  • My Gym is not responsible for lost or stolen articles. Please leave as much as you can in your locked vehicle.
  • Alcohol is not permitted in or on the premises. Keep smoking at least 15 feet away from the front door.
  • Soliciting My Gym staff for employment is prohibited. (ex: babysitting/care taking/nanny jobs, personal assistant jobs, jobs for entertainment venues, etc.)
  • Photographing your own child(ren) is allowed.  Please obtain parent’s permission prior to photographing other children.
  • No refunds. 
     

Cleaning Policy

When we aren't teaching, we're cleaning! All surfaces in the gym are cleaned and disinfected every day. Between classes, we clean extensively used areas. All equipment, toys, mats and surfaces are cleaned before and after every shift. If an area needs attention, please let us know. We love to clean!

Thank you for your cooperation!
My Gym Raleigh Staff

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