Policies and FAQ
Policies and FAQs
Curious about how registration works, or to what your membership entitles your family? My Gym makes enrolling in any class or program easy and convenient.
After your initial 1-week Guest Experience, ongoing tuition is automatically billed to your card on file every 28 days. Each tuition payment entitles My Gym members to attend their predetermined weekly classes and Practice and Plays. Membership can be canceled at any time.
Make-ups are a family-friendly solution for when a scheduled class cannot be attended. Whether your little one is under the weather or you are out of town, a make-up can be scheduled. Use the online tool to schedule the make-up prior to the absence. All make-ups must be completed within one billing cycle (4 weeks).
We understand that it is not always possible to attend My Gym with only the child who is enrolled. Unfortunately, for safety reasons, we are not able to allow siblings on the floor during age-appropriate classes. Younger siblings (infants) may be worn in a soft-structured carrier or wrap (Ergo, Moby, Tula, etc.) or secured in an infant carrier. Preschoolers are welcome to sit at the counter with coloring books, electronic devices, etc. where you will have a constant eye on them.
For safety reasons, My Gym Grippy Socks are required for all children attending classes. My Gym Grippy socks can be purchased online for $3 when you enroll or book your trial. You can also purchase your socks by scanning the QR code when you arrive at the gym. Adults must wear socks on the gym floor at all times. Adult My Gym socks are also available for purchase for $3.50 at the gym.
Have any questions? We have answers! Email, text, or call us today.