How does My Gym work?
How My Gym Works
Below is all the information on how things work at My Gym. Of course if you have any questions do not hesitate to email us or give us a call.
My Gym classes are run on an enrollment basis where you pay tuition for classes. To ensure that the appropriate number of trained staff is always available, we do not operate as a drop-in program. Our tuition is $115 for 4 weeks of classes. With this you are registered for one 50 minute or 1 hour class depending on the age group. As a bonus with class enrollment you are welcome to attend one Practice & Play session per week free of charge. We do offer discounts for multiple classes, siblings and twins. We have found that when parents consider that our classes are 50 to 60 minutes with 2 teachers plus a bonus Practice and Play versus shorter classes commonly offered at other facilities, parents find that we offer a very good value.
Enrollment Flexibility and Recurring Billing
We do not require you to sign up for an entire semester and you can join at any time. Instead we bill you every 4 weeks for your following 4 weeks of classes. You will be automatically billed on the first day of your next 4 week cycle. We require all our members to sign up for a minimum of 12 consecutive weeks as we want you and your child to see the benefits of our classes and our 30 year + experience in children fitness is shown us that it takes at least that for you to see the benefits in your child.
We have a very generous make up policy, so long as you let us know before hand, you always can make up a missed class. We need your support to make it work for all. If you are away on vacation, have an appointment, etc, the day of your class, please EMAIL US at least 24hrs before and let us know your little one is not coming to class. That space could be yours next time for a make up. If your child got sick the day of the class, no problem. Please EMAIL US at least 2 hours prior to class to free up the space for someone else to take. No emails means you will loose your class and won't have a make up. Please help us make the system work for everybody and let us know when your child is not coming to class. Make ups must be scheduled within the following 4 weeks after the missed class as second or third class per week.
In order to reserve a spot in a class for a make-up you simply need to log in to your account online and book it. Your make-up is confirmed online with a confirmation email. If you do not get a confirmation and decide to come anyway, there is a chance you could be turned away if the class is full. Of course we would like to have all of our friends in class and we get sad at the thought of having to turn someone away, but it becomes a safety issue if we have too many people in class. So in order to keep the class fun and SAFE for all participants we do have to cap attendance at a certain point.
Practice & Play
Class tuition entitles you to bring a class enrolled child free of charge to Unlimited Practice & Play periods listed on the schedule page. Practice & Play is a bonus for our class enrolled members so there is no need to call ahead. During Practice & Play children have unstructured play time under the supervision of a parent or guardian who is responsible for the safety of their child and those around them. A My Gym staff member will be available to answer questions and to help monitor for safety and will run a practice skill station. There are no make ups for missed Practice & Plays as there are 5 options to choose from every week.
You can freeze your membership at any time after your first 8 weeks if you are planning on being away for several weeks. Just let us know 30 days in advance from the date you want the freeze to start. You will not be billed for tuition during your freeze period and we will hold your spot in the class you were enrolled in for you to continue when you come back.
You can cancel class enrollment at any time after your first 12 weeks. Your child has a spot reserved in our classes and will automatically remain enrolled until we received a filled Cancellation Request Form. At that time you have 1 payment left and your contract will expire 4 weeks from that last scheduled payment. Children will continue to attend classes and practice & plays and must complete any make ups prior to the last class date. We do not give refunds for partial 4 week cycles that are not used.