Enrollment Policies

Enrollment Policies

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The Membership Agreement that you completed when you enrolled details the terms of your enrollment. For your convenience, we provide the terms related to our recurring enrollment below along with additional information.  

TERMS: Members agree to remain enrolled for a minimum of two consecutive recurring payments. Tuition is ongoing and recurring unless coordinated (in writing) otherwise.

ATTENDANCE AND MAKE-UPS: Regular tuition is based on four (4) weeks of class programming. This includes one (1) structured scheduled class each week (unless Unlimited Classes are running) plus unlimited Practice & Plays. If you know you are missing your scheduled class in advance, please notify us so that we can offer the spot for another family. Enrolled members are eligible to make-up missed gym classes. Make ups expire 6 weeks after the date of the missed class and are only valid while enrolled. Each make-up must be scheduled 24 hours in advance. Please schedule online or email your request to santarosa@mygym.com. If we cannot accommodate your makeup, we will contact you. We reserve the right to close classes when full. 

** Children enrolled in Independent Classes (potty trained children 3yrs and older) are eligible to do one drop off event in lieu of two missed classes once per calendar quarter. This is only with advance request and approval.

PRESCHOOL PREP FAMILIES: Please visit here for information on make-ups for Preschool Prep classes.

SICK POLICY: We have a 'take no chances" policy regarding illness.  Because of our flexible make up policy, there is NO need to pass sick germs around.  If a family member is sick or getting sick, please stay home.  A staff member may ask you to reschedule class if you or your child are coughing, sniffling, etc., but please know we're trying to do what's best for the children.

SOCKS: Adults are required to wear socks in the gym.  If you forget yours, we sell them for $2 per pair. The children go barefoot so they can climb and run safely.


CANCELLATION:
 Families enrolled in our programs via automatic billing are able to cancel at anytime. Cancellation requests need to be emailed to santarosa@mygym.com (include your child's full name and the class they are enrolled in). We do not accept verbal cancellation requests as all account changes must be made in writing either in the gym or to email. (please no texts). You are responsible for one additional tuition payment unless your cancellation request is made 15 days or more before your next scheduled payment. You will receive an email confirmation with your expiration date when your cancel request has been processed. If you do not receive an email confirmation from us within 2 days, please contact us immediately to confirm that your cancellation request was received. Makeups must be completed before your expiration date.

NO REFUNDS: Any and all fees paid to My Gym are non-refundable. We will not adjust monthly tuition payments for missed classes. Tuition secures our teachers!  Please refer to above cancellation instructions if you would like to end your enrollment.  

UNLIMITED CLASSES: That's right; your child can attend multiple gym classes and Practice & Play times each week for just $30 more per 4 week billing cycle. Information about Unlimited Classes:

  • You need to pick one primary class and we put your child on that roster.
  • Additional classes must be scheduled online at least 24 hours in advance and are based on availability. Space in classes is limited. 
  • My Gym reserves the right to close full classes. Please schedule these additional classes, we wouldn't want to turn you away at the door because a class is full. Our website has instructions on how to access your online account. 
  • Make-ups will not be accrued while enrolled in Unlimited Classes. 
  • You may only book one unlimited class at a time. Once you attend that class, you are able to book another. 


My Gym Santa Rosa is a locally owned family business. We appreciate your cooperation with our policies. Thank you.

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