Temporary Closure April 2020
Dear My Gym Families:
While we have been extremely diligent about cleaning and disinfecting the gym, we have taken further preventive action to help minimize the spread of COVID-19. With the directives coming out from health experts and our Governor, as well as the trends from businesses around the country, we are closing temporarily. We believe the best way we can support the community right now is to temporarily pause all classes, playtimes, and camps starting Monday, March 16th. This decision is based upon our overriding desire to protect children, parents, staff members, and their families.
As a small business owner, closures like this have a devastating impact, most notably to our employees who depend on us for their livelihood. Zero new business will be coming in, and much of our existing business is shrinking. Your support and patronage during this time are sincerely appreciated, and we look forward to having you back as soon as we’re able to reopen. During the closure period, we will pause the processing of tuition payments and push all billing dates out however many weeks we end up being closed. Meaning you will not be accruing makeups during the closure as tuition is not being collected. This route does create financial hardship for us, and we would like to offer the following to anyone willing to maintain the usual tuition schedule:
Join our Loyalty Club! To help us cover expenses and support staff during the closure....If you contact us to maintain your regular tuition schedule (not push your payment out during the closure), or to remove your pending cancel/freeze, we will give you a complimentary upgrade to unlimited classes for the next three months when we reopen plus $100 off a birthday party! We will also include complimentary access to all of our LIVE classes. Alternatively, if you are already enrolled in unlimited classes then we we will reduce your price to the weekly class rate with unlimited access for the next three months.
(email is always best email@example.com)
Families enrolled in our Spring Camp will receive a credit for any drop off event(s) in the next six months. Note that Summer Camp will be every Thursday and Friday afternoon June 11th-August 7th, and Parents' Night Out events are monthly. We are also looking at expanding drop off options since schools will be closed. We do ask for your patience and kindness for all billing concerns. We are doing our best to communicate with everyone and process all of the changes. Any make up classes you had accrued before the closure will be available to you once we re-open. Nothing is lost (except for some sanity for all...)
Currently, we are hoping to reopen our doors in early April. However, we will be reassessing the situation weekly and following the guidance of our local government leaders and the CDC. We will continue to keep you updated. Please Like and Follow our social media pages for updates along with some fun videos for activities at home! Here is a link to our schedule of My Gym LIVE classes offered during the Shelter in Place.
Our promise remains to "love and nurture all children through meaningful play", and this is what we will continue to do. Take heart, as things normalize we will quickly snap back to the amazing structured classes and programs we all love. We love you all and look forward to seeing you and your children very soon. As a small business, your support means everything to us. Thank you!
Lorna, Michelle and the team at My Gym Santa Rosa
707-575-4975 (Email is best, texting is next best. Thanks!)