How Your Membership Works
How Your My Gym Membership Works
We’re so excited to have you join us at My Gym! To make your My Gym experience a GREAT one, here are a few things to know.
What’s included in my membership?
- Basic Tier Tuition ($105 every 4 weeks): Includes one class per week plus unlimited Practice and Play (adult-supervised open play) program per week.
- Unlimited Tier Tuition ($125 every 4 weeks): Based on availability, you may attend as many classes or Practice and Play (adult-supervised open play) programs per week as you'd like.
To allow availability to all members, you can book up to 4 Classes and Practice and Play programs in advance from within your account - once you attend one of those classes, you may add another one the following day.
How am I billed?
- For everyone’s convenience, My Gym enrollment is an auto-enrollment system. After your trial, you’ll be auto-enrolled continuously every 4-weeks at our tuition rate of your choice (above). Siblings are 20% off!
- We hope you LOVE your classes! Our age-appropriate programs grow with your little ones all the way to age 8! But, if life happens and you need to cancel your membership, you can do so easily on your My Gym online account. My Gym requires a 2 week notice to cancel your enrollment, therefore a prorated payment may be due upon cancelling. Cancellations are not taken verbally to ensure we both have a “paper trail.”
- Just going to miss a few weeks? You can opt to set up a class freeze instead of cancelling! You can freeze for 1-6 weeks whenever needed by setting up a class freeze via your online account. This class freeze will hold your place in class and essentially “skip” the weeks you aren’t able to attend so that you aren’t paying for them. During your class freeze you can’t attend anything in the gym but as soon as it ends, come on back in as normal!
Any other booking rules?
- Going to be absent? Members are required to mark themselves absent in advance online to receive a make-up for that class. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.
- How do make-ups work? How do I book a Practice and Play? All make-up classes and Practice and Plays must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear. Sorry, My Gym personnel cannot override the system or book classes for you in person. You may book up to 1 hour before class start time. You have 4 weeks from the date of the absence to attend a make-up class. Make-ups do not accrue beyond 4 weeks.
- Siblings: Other than infants, siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. You’re welcome to wear, sling, or wrap an infant while your enrolled child participates. If an older sibling must attend with you, they will need to sit in the lobby for the duration of class- we do provide toys and coloring activities for them.
Sniffles? Cough? Runny nose?
- We love sharing – just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.
- If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day. We appreciate your compliance.
What steps can I take to keep my child safe while at My Gym?
- Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.
- While on the gym floor, adults wear socks and children wear My Gym gripper socks. If you happen to forget your socks, they may be purchased upon arrival.
- Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.
- For drop off programs parents/caregivers are welcome to watch class from the lobby. If your child needs assistance following along with the teachers, please take your shoes off and come out on the gym floor to assist them for as long as needed.
- Please wash your hands or use sanitizer before entering the gym floor and when you leave.
- We encourage you to take pictures (use #mygymsyracuseto tag us!), but please be mindful to take photos/videos of only your child.
- All older children must be picked up promptly once the class has ended.
- My Gym is a nut-free facility. Please do not bring any products containing nuts into the gym
Sincerely (and with hugs and high-fives!),
My Gym Syracuse