My Gym Policies and FAQ's
Below is all the information on how things work at My Gym. Of course, if you have any questions, please do not hesitate to email us or give us a call!
HOW TO GET IN TOUCH WITH US
Email or text is easy! You can also claim your online account and do almost everything online. Including: schedule makeups, book a birthday, change your credit card information, cancel your account, enroll for class/event/camp, and more! Our email address is email@example.com. We are able to check and respond to emails fairly quickly in between teaching classes. You may also call and leave us a message and we will return calls as soon as possible. Please always leave us a message, as we do not have a secretary. Our Facebook page is where you can quickly get info on our upcoming events too!
My Gym classes are run on an on-going enrollment basis where you pay tuition every 4 weeks for classes. Each billing cycle covers 4 weeks of class. There are no "sessions" so you may jump in at anytime and cancel at anytime. You are registering for one specific day/time to be your "home" class; the class you will attend each week. Our tuition is $159 every 4 weeks for unlimited classes and free plays (non-structured time to come play in the gym) OR our basic membership is $109 every four weeks for one class and unlimited free plays each week. We do offer discounts for siblings if you'll be enrolling more than 1 child. We strongly believe that the length and quality of our classes/teachers, in addition our immaculate, ever-changing gym configuration makes our program of excellent value.
ENROLLMENT FLEXIBILITY AND RECURRING BILLING
You can join at any time! Your debit or credit card will be billed every 4 weeks on our recurring billing system based on your start date. There is no minimum commitment but we do recommend trying us for at least 8 weeks! Our 30+ years of experience in children’s fitness has shown us that it takes at least that for you to see the benefits in your child through our program. Your enrollment will continue until member has processed a cancellation through their online account. Cancellations must be done through our online portal.
We have an easy make up policy! We do strongly appreciate advanced notice if you have to miss a class, however, if you forget to let us know, or something comes up last minute, you are more than welcome to still make up your class! The system does work best whenever you are able to let us know, so that we can open up your spot for another member. Simply text us at 410-308-1288 or email us at firstname.lastname@example.org. Make-up classes expire on the day of the last paid class once enrollment is cancelled. Make-ups cannot be used to extend enrollment past a cancellation date or used as credit. You may schedule makeups in advance of a scheduled absence. (For example, if you're going on vacation next week and would like to do the makeup before you go away that is perfectly fine). We need to have you marked absent on our end in order for you to schedule a makeup through your online account so always please give as much notice as you can.
INCLEMENT WEATHER POLICY: If we ever have to close due to the weather or if your class day falls on a holiday, you have 6 months to reschedule the missed class. When we need to delay opening, close early, or remain closed there will be an announcement on our phone message (call us at 410-308-1288) and it will be posted on our Facebook page. WE DO NOT FOLLOW BALTIMORE COUNTY PUBLIC SCHOOLS. Please be sure to check the message before leaving for your class that day to make sure there have been no changes in the status of the opening.
ABOUT OUR CLASSES: They are super fun! You can expect fun music, high energy, and ever-changing activities to keep the kids engaged and learning. In our parent participation classes the children will participate in circle time with songs, dances, and skills, gymnastics, special rides, swings, games, puppet shows, and more! In our independent classes (parents may leave or wait in lobby) the children will participate in relays, sports skills, gymnastics, cooperative games, and many more challenging ingredients to get them moving and having fun! If you are brand new to My Gym you are entitled to a trial period to give us a shot. You can do this all from our website.
Each week, children currently enrolled in a class may attend any or all of our Free Plays which are for currently enrolled families only. Consider this as a bonus to your enrollment. If you can make them, great...if not, no problem. Siblings of enrolled children may attend for $5/each per visit, paid when you arrive. Free play is a drop-in event and can be scheduled from your online account. During Free Play, children have unstructured play time under the supervision of a parent or guardian who is responsible for the safety of their child and those around them. There are no make ups for missed Free Plays. Parents, since you are sharing in the fun, don’t forget your socks! See schedule for current times.
Families enrolled in our programs via automatic billing are able to cancel at anytime. Cancellation requests need to be handled through your online account. If you have any issues with the online system please email email@example.com. We do not accept verbal cancellation requests. Makeups must be completed before your expiration date so try to keep up with them. Once a child's enrollment has ended, makeups are expired.
ARE SIBLINGS ALLOWED ON THE FLOOR?
We do understand that often times older or younger siblings may have the day off from school and need to come along to My Gym for the day, however we do not allow siblings on the gym floor other than infants and we require them be worn in carriers/bjorns. If your child is in a parent-participation class your hands need to be free to spot your enrolled child. You may not put your baby on the carpeted area; he or she must be worn in a carrier or kept in a stroller near the lobby entrance (which is fully visible/accessible for you). You are more than welcome to bring some toys or games for older siblings to play with in the lobby during class. The front lobby is accessible and in full view of the entire gym. We appreciate all of our Members understanding of this matter to ensure that all of our classes are safe, age-appropriate and fun for all! We do offer Siblings classes too!
OTHER PROGRAMS - CAMPS, PARTIES & MORE!
In addition to our fantastic classes, we also offer seasonal camps, camps when school is closed, monthly drop off events and holiday and theme parties. Children do not need to be enrolled in classes, or even Members of My Gym to register for these events. Our birthday parties are so fun! These are offered Friday through Sunday where space is available. Your friends and family have exclusive use of the gym and our amazing staff handles all the entertainment and the other details like the cleanup. Invite your guests and leave all the work to us! We are also happy to host mom's clubs, playgroups, and school groups...just email us to inquire at firstname.lastname@example.org
We can't wait to see you at the gym!