Policies

Policies

Communications
We share information through the following channels: email, web page, Facebook and Instagram. Within "My Account", ensure that your email address is correct. Then like our Facebook page and follow us on Instagram. When you are feeling the love for My Gym, we'd love to hear your compliments on Facebook and Yelp. If you would like to discuss a personal matter, please contact us. The staff looks forward to your interaction!


Lifetime Family Membership Fee

The Lifetime Family Membership Fee of $75.00 is a one-time fee that is charged with your first tuition payment. It is required to enroll in a program that has recurring tuition. Membership never expires and is valid at other My Gym Children's Fitness Centers.

As a member of My Gym, enjoy these benefits:

  • Discounted rates for Birthday Parties, Camp, Parents’ Night Out and Practice & Play
  • Currently enrolled members enjoy classes, plus visits to the Practice & Play gym (A $25 value)
  • Membership is transferable at other My Gyms, worldwide.
  • Option to do make-up classes at other My Gym locations, pending their availability.
  • Priority enrollment
  • Invitations to special events and holiday parties
  • Complimentary samples and discounts from My Gym’s partners

Enrollment and Tuition
Tuition for Classes recurs every 28 days. $82 includes 1 class and 1 Practice & Play visit each week. $102 includes unlimited classes and unlimited Practice & Play visits each week.
Preschool Prep tuition recurs every 28 days and includes your session(s) and unlimited Practice & Play visits each week. 
Practice & Play tuition recurs every 28 days and includes unlimited visits to the Practice & Play gym only.
•The minimum enrollment period is 8 weeks (2 payment cycles).
•No refunds.

Practice & Play
•The Practice & Play gym is similar to an indoor playground filled with custom-made My Gym gymnastics equipment, mats, slides, ball pit, etc..

•In addition to their regularly scheduled class, children enrolled in classes may attend either one or unlimited visits to our Practice & Play gym at no additional fee.
•During Practice & Play, children will enjoy unstructured play time under the supervision of an adult who is responsible for the safety of their child.  It's a great way to practice elements learned in class that week or just to exercise out the wiggles. Siblings of the same family may play for a nominal fee. Friends who are not enrolled may also attend the Practice & Play gym for a nominal fee.
•This is a drop-in activity so there is no need to call ahead, but please check in at the front desk to verify active enrollment or pay the daily rate.
•Every week, the equipment is rearranged to provide new experiences. 
Click here for more information about Practice & Play.

Cancellations
Your child will remain enrolled at My Gym until a cancellation request is digitally signed in "My Account" at www.mygym.com/austin. Submit a cancellation with 30 days advance notice. The member is responsible for any past due amounts, plus one final payment on the next scheduled date. All make-up classes must be completed while currently enrolled and unused visits expire after the last class date. Verbal termination is not accepted. Please email austin@mygym.com if your account requires a customized end date (adhering to the above guidelines).

Freeze an Enrollment
If you have plans that will cause your child to miss more than 2 classes, it is possible to save their spot and current tuition rate by setting up a Freeze on their enrollment. A non refundable administrative fee of $3 per week is due to keep your account active and reserve your child's spot in the class. We suggest freezing an account for a maximum of 8 weeks. Two dates are required: a date to begin the freeze and a date the child will resume attending class. It is your responsibility to attend class at that time as space has been reserved for your child. If you prefer to change class days or times, please notify My Gym Austin prior to your return. You may set up a freeze at any time, but with at least 14 days' notice before you leave.

Make-up Policy
•Please call or email if your child will be absent from his/her scheduled class.
•Schedule make-ups online in "My Account". Remember, they are subject to availability.  
•Make-ups must be completed within 14 days, before or after the missed class.  All make-ups must be completed prior to the agreement’s expiration date.
•If you are unable to attend a scheduled make-up, please cancel it online and schedule it again. If we do not hear from you, no further make-up date will be offered for that class.
•Payment schedules will not be adjusted to accommodate missed classes. No refunds for missed classes.
•There may be occasions when My Gym is closed or classes are not running (Holidays, scheduled closure, camp weeks, inclement weather, etc.). If this occurs and a class is missed, the member is entitled to a make-up class.

 Sick Policy
•Please keep your children home if they show any sign of illness - coughing, runny nose, rashes, etc.
•If siblings or family members have been ill and/or your child is acting out of sorts, please keep him or her home, even if you cannot pinpoint the reason.  This is often the first sign of illness and is the most contagious period.
•For the health of our members and staff, any child found to show signs of illness will be sent home. Normal make-up policy applies.

Birthday Parties
•Set up may begin 10 minutes before your party and children may pass the gate to us the equipment once a My Gym Coach is on the carpet.
•Each child must have a signed waiver before entering the gym.
•When the party is over, there's a 10-minute grace period to exit the gym. Good News! We're happy to do all the clean up for you! If the party extends 10 minutes past your time, there's an automatic $40 late fee applied to the balance of the party and immediate exit is required.
•When adding 30 minutes to the last party on Saturday or the first and last party of Sunday there is at least a 7 days notice for this add-on to ensure staffing. If the party is within 7 days, it is at the coach's discretion. 
•The balance is calculated at the end of the party and due that day. Please review the invoice with a coach.

Additional Policies and Safety Guidelines
•Dress your child in comfortable clothes. Tights and dresses are not ideal for safety reasons.
•When participating in class, children go barefoot on carpeted areas; adults are required to wear socks.  Socks are sold in the lobby for $2.00.
•No siblings are allowed on the carpet during class.  Only children enrolled in the class may participate. Baby "wearing" is acceptable.
•Please remember that you are responsible for watching your child(ren) at all times during parent participation classes.
•In participating in the My Gym program, you are acknowledging the risks involved.  If your child is enrolled in an independent class, please discuss the risks with him or her prior to participation.
•All older children must be picked up promptly once the class has ended.
•During large parent-participation classes, we suggest 1 adult per child and take turns participating during class.
•If a different family member, guardian or friend will be picking up your child, please advise your My Gym coach when dropping off.
•Do not bring food, drinks or strollers onto the carpeted area of the gym.
•Please do not bring any snacks or food containing peanuts into the gym. My Gym is not officially nut-free, but we try to be. Let us know if we can clean an area and notify us if your child, who has an allergy, will attend a drop-off event.
•My Gym is not responsible for lost or stolen articles. Please leave as much as you can in your locked vehicle.
•Alcohol and firearms are not permitted in or on the premises. Keep smoking at least 15 feet away from the front door.

•There are three surveillance cameras in My Gym. All video is private.
•Soliciting My Gym staff for employment is prohibited. (ex: babysitting/care taking/nanny jobs, personal assistant jobs, jobs for entertainment venues, etc.)
•Photographing your own child(ren) is allowed.  Please obtain parent’s permission prior to photographing other children.
 

Cleaning Policy

It is our highest priority to ensure that My Gym is always clean.  In addition to our scheduled deep cleanings, we also clean every morning, every night, and as needed.  If you notice anything that needs attention, please communicate with a coach.

Thank you for your cooperation!
My Gym Austin Staff


My Gym’s Interactive Website
www.mygym.com/austin

Users can schedule guest and makeup classes, enroll in specific classes, book camps, reserve a birthday party and update their account information online.

1. To begin, visit www.mygym.com/austin > My Account > Register

2. Enter the email address you provided the gym, along with your first and last name.

3. Once the system identifies you, follow the steps to claim your account.  Provide your child’s first name and date of birth as it appears in your account at My Gym. You only need to verify one time.

4. Once your account is verified, you will be asked to confirm the information that we have on file and select a password for future logins.

5. Simply login using your email address and password for future visits to www.mygym.com/austin.

If your child has attended My Gym Austin, but your account is not found, please contact us to request a claim email or password reset.
(Avoid creating a new account).

To book a guest class, enroll or schedule a make-up class:

  • On the Account Activity screen, select the appropriate link to book a guest class, enroll in a class or schedule a make-up class.
  • Additional tabs allow you to book camp dates or reserve a party.

To freeze, cancel or switch an enrollment:

1. Visit www.mygym.com/austin >My Account >Login using your email address and password.
2. My Account Home > Edit Billing
3. Select: “If you would like to cancel your enrollment, please click here 

4. Click on “Cancel Enrollment”, Select Reason > Continue > Choose the last date your child will attend class and enter an electronic signature.

Note: Per the enrollment agreement, at least one final payment is required and children may attend the gym until the last class date.  Unused make-up classes expire after the last class date so please schedule them before the last class date.

A confirmation email will be sent to your email address & to My Gym Austin.

Remember: Memberships are only paid once and never expire.  Only the tuition is due when re-enrolling in a program.  Your child(ren) will continue to receive the member rate on Practice & Play visits, Birthday Parties, Camps, and Parents’ Night Out. 

We’ve enjoyed your visits to My Gym and look forward to seeing you again!

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