FAQ

FAQ

With so many adjustments to our programs in the last few months we want to ensure that all of your questions and concerns can be answered all in one place. Please read below for FAQs.

 

1. What does UNLIMITED CLASSES mean?

Included in your 4-week tuition is UNLIMITED CLASSES! This means that when you enroll for one class at My Gym Royal Oak, you can attend as many of the age-appropriate classes you want throughout the week for no extra cost! Classes and Practice & Plays must be booked ahead of time.

2. What is the 2 Weeks of $29 promotion?

For a limited time only! My Gym Royal Oak is offering 2 weeks of UNLIMITED CLASSES for only $29! When you book the trial weeks for your children it is for 2 classes in 2 weeks. These classes must be booked in advance. This promotion is for families who want to ensure that My Gym is the place for their child! After the 2 weeks you will be automatically enrolled in the program you had the trial classes in. 

3. What classes can my child attend in ULIMITED CLASSES?

Your child will be enrolled in the one class that they commit to every week. You can attend this class, as well as any other classes that fit your child's age group.

For example, Suzy is registered for the 9:20am Waddlers class on Wednesdays. Suzy and her mom decide to attend an extra class one week: the Waddlers program on Mondays at 9:10am. The next week they decide to attend the Saturday Waddlers program in addition to their regularly scheduled class on Tuesdays.

4. We are not able to attend the same classes every week. Are we still able to enrol in your program/

Yes! At My Gym we are very flexible in working with families to ensure that you are able to attend as many classes as you can. Although we have to pick one class for you to register into, you are also able to book other class times through UNLIMITED CLASSES!

4. What happens if my child misses the class we booked?

If you are unable to attend a class, you are able to cancel the class through your online account. Please report an absence as soon as possible. When we know you are not coming we are able to give your spot to another lucky child. To report an absence please do not call us as we are often busy in class and unavailable to pick up the phone. 

To report an absence for your regularly scheduled class please fill out and absence report here: https://www.mygym.com/calgary/articles/8789 

If an emergency arises and you can not attend the class, you will simply be marked absent and you are able to book an UNLIMITED CLASS to make up for it!

5. How do I book an UNLIMITED CLASS?

Please log into your online account and book an UNLIMITED CLASS through your online account. If you are not sure how to do this please contact. See videos below on how to book an UNLIMITED CLASS.

Book an UNLIMITED CLASS on your mobilehttps://vimeo.com/400350314

Book an UNLIMITED CLASS through your web browser: https://vimeo.com/400350314

6. I need to book a class card - how do I book these?

Please go onto your online account to book the class card. The process is very similar to booking an UNLIMITED CLASS!

7. What happens if one of the classes I want to book is full?

The booking is a first come-first serve basis. You will know when the class is full because it will not appear on your screen when you go to book the class.

8. The class I want to book is not showing up on the screen?

There may be two reasons the class you would like to book is not showing up:

1) The class is full and no more bookings are available

2) There are no more classes available for your child's age group.

9.If I am currently in classes do I have to re-enroll for classes to receive the UNLIMITED CLASS special?

No! Anyone who is currently enrolled at My Gym Royal Oak will automatically receive the UNLIMITED CLASSES promotion! 

10. Can I just do drop in? I do not want to enrol for the 4 weeks.

Yes, please call the office to book your drop-in classes at $34 per class.

 


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