BIRTHDAY PARTY FAQ

BIRTHDAY PARTY FAQ

How do I schedule a My Gym party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online or even book a party by placing a deposit online at www.mygym.com/frisco/birthday-parties .

How long are My Gym parties?

Our parties are an hour and a half. We encourage you to open presents at home, allowing as much play time as possible. Ask us about availability to add an additional half hour ($75). Many time there may be another party scheduled before or after. Adding this half hour on at the time of booking (if available) ensures your additional time. 

Is a deposit required?

A $150 non-refundable, non-transferable deposit is required to reserve your party. The remaining balance is due and payable on the day of your party.

Will My Gym provide entertainment and staff on the gym floor?

Our fun and friendly staff will not only provide entertainment, but will develop a custom party with games and activities just for your child.  From our large selection of music to award winning programs, we do it all!

 How many children can I invite?

There are 3 different package options for you to choose from. The Grand package includes 8 children, the Deluxe package includes up to 14, and the Premier package includes up to 20. The birthday child is free and not included in the guest count. You may decide which package as late as the Monday prior to your party. (For parties with more than one birthday child, combined friends or different aged siblings, only one child is excluded from the party count. Exceptions apply in the instance of twins and triplets.) Our MAXIMUM number of children is 23, as that is the most children we can fit in our seating area during the food portion of the party.

What if I have more than the number of children allotted in each package?

Additional guests are welcome! There is a $20 charge per additional guest over the specified number included in your party package. The maximum number of children allowed on the gym floor is 23.  This number does not include children who are in baby carriers or held for the entire party, but it does include any children who are on the gym floor or equipment.

Does My Gym provide favors/goodie bags?

We have options for party favors. After you schedule your party, an email will come straight to you with a purchase option. These favors a a direct order so they are super convenient. We also keep favors in the gym, so if you're in need of a last minute option, just let us know! Our goal is to make things as easy for you as possible!

What time should I arrive at the party?

We ask that the host arrives no more than 5-10 minutes prior to their scheduled party, as we will be cleaning & preparing the gym for the birthday party - as well as allowing the party prior to yours to exit. You are welcome to drop any décor, paper goods, etc. off ahead of time for us to set up prior to your arrival. **If you require more time for a "Pinterest-style" set up, just inquire about adding additional time to the party for set-up at an add on cost.

Is there an additional charge for parents and/or caregivers?

There is no additional charge for parents or caregivers.

Is each child required to have a signed waiver?

For insurance purposes, ALL children must have a waiver completed and signed by a parent or guardian. My Gym provides a link to the party to send out to guests. We also have a custom QR code available for guests to scan upon arrival for a touch-free sign in process as well!

Do I need to stay at the party?

The party host is required to stay at the party. Parents of children 3 years old and under are required to accompany their children on the gym floor. However, other adults are also welcome to stay and enjoy the fun!  

Are socks required?

For safety purposes, we ask for children to go barefoot and for parents to wear socks. Including this in the invitations helps everyone be prepared on party day. Extra socks are available for purchase for $1. The host parent is also welcome to bring extra socks in for guests.

Can I use my own decorations and/or paper products in the gym?

You are welcome to use your own decorations or paper products; we do not allow ceiling decorations, streamers, silly string or confetti (choke-hazard). Please keep in mind there is limited set up time between parties when planning decorations. If you choose to bring your own paper products or use the Grand package we ask for you to bring 4 rectangular tablecloths, plates, forks and napkins prior to the day of the party - please provide enough plates, napkins, and forks for your party guests. Since paper products are not included in the Grand package there will be an additional fee should you need to use ours. Additionally, with the Deluxe or Premier package you're welcome to bring in your own paper goods, but credits or substitutions are not provided for doing so. 

Do you provide set up and clean up?

Absolutely! We will set up the gym and take care of all clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are not expected or required but are always welcome and appreciated for a job well done.

 When will you contact me for details about my party?

We will email you the Monday prior to the party to go over details including music and game requests, as well as a few other questions. If you have any questions as your date gets closer feel free to email them to frisco@mygym.com at any time! We want everything to be ready for your child’s party!

My Gym also now offers themed party add-ons!

Themed party add-ons include color coordinating tablecloths, themed plates, themed napkins, tabletop decorations, forks, themed music, and themed games and activities. Themes are a $50 add on to any package. Current themes My Gym Frisco offers are...

Mickey Mouse Clubhouse

Spiderman

Cars

Toy Story

The Avengers

Thomas the Tank Engine

Paw Patrol

Jake & the Neverland Pirates

Sesame Street

Minnie Mouse

Doc McStuffins

Hello Kitty

Disney Princesses

Frozen

When should I order pizza & other options?

When we email you to confirm details for your party, you will have an opportunity to order pizza and juice/water for the children. You may also add party favors. Please keep in mind any add-ons require a minimum 48-hour notice.

 How many slices are in a pizza?

There are 12 square slices in a large, one topping pizza. All our pizza is provided through an exclusive contract. We apologize, but no outside pizza is allowed. Pizza orders must be placed through My Gym. Don't worry; tax, tip, and delivery cost are included in the cost per pizza.

What is the price of pizza?

One Topping Large Pizza:  $13. Additional toppings are $2. All supreme, meat lovers, and veggie pizzas are $16. Pizzas are all cut into square pieces.

Can I bring food to my party?

You may bring your own cake, cupcakes, cookies, ice cream, prepackaged dry snacks (chips, pretzels or popcorn), sandwiches, etc. The only limitation we have is no outside pizza. For the consideration of those with food allergies we also ask that no peanut/nut products are brought onto the premises.

 Can I bring in my own drinks?

You are welcome to provide drinks for your guests. You may also provide juice boxes/small waters for the children. Individual packaged beverages are required. For your safety and enjoyment, food and beverages are not permitted on the gym floor. No alcoholic beverages of any kind are allowed.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake or cupcakes, please bring candles. For your convenience, we have lighters and socks for parents ($1) available. We don't supply them but you are welcome to bring in helium balloons as well.

 What if I need to reschedule my party?

We require at least a 10 day advance notice if you need to cancel your party. Remember that your deposit is time slot specific and non-refundable (sorry-no exceptions). We charge a rescheduling fee of $75 to move your party to another time slot.

 If you have additional questions, please do not hesitate to call us at 214-387-0330.

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