How Your Membership Works

We’re so excited to have you join us at My Gym! To make your My Gym experience a GREAT one, here are a few things to know.

What’s included in my membership?

$99 Tuition includes 1 class per week plus unlimited open gym times.
$129 Tuition includes unlimited classes and unlimited open gym times.
Siblings are 50% OFF
Siblings not enrolled may attend Open Gyms for $5.00 per visit.

How am I billed?

For everyone’s convenience, My Gym enrollment is an auto-enrollment system. After your trial, you’ll be auto-enrolled continuously every 4-weeks.
We hope you LOVE your classes! Our age-appropriate programs grow with your littles ones all the way to age 10! But, if life happens and you need to cancel your membership, you can do so easily on your online account. Cancellations are not taken verbally to ensure we both have a “paper trail.”
The cancellation notice is 28 days and payments will be prorated according to your next billing period.

Any other booking rules?

Going to be absent? Members are required to mark themselves absent in advance online to receive a make-up for that class. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.
How do make-ups work? How do I book an Open Gym?
- All make-up classes and Open Gyms must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear. Sorry, My Gym personnel cannot override the system or book classes for you in person.
- You have 30-days from the date of the absence to attend a make-up class. Make-ups do not accrue beyond 30-days.
Siblings: Other than infants, siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. You’re welcome to wear, sling, or wrap an infant while your enrolled child participates.

Sniffles? Cough? Runny nose?

We love sharing – just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.
If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day. We appreciate your compliance.

What steps can I take to keep my child safe while at My Gym?

Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.
When participating in class, children go barefoot and parents are required to wear socks.
Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.
Please wash your hands or use sanitizer before entering the gym floor and when you leave.
We encourage you to take pictures (use #mygymlakenorman to tag us!), but please be mindful to take photos/videos of only your child.
All older children must be picked up promptly once the class has ended.

Sincerely (and with hugs and high-fives!),
My Gym Lake Norman