My Gym Policies

Cancellation: One final payment (there may be a prorated payment amount based on your 4 week billing cycle) is due once we receive a notice IN WRITING through the online system and your account. We do not allow email, text, phone call or in-person cancellations. After your final class, all make-up class will expire except for holiday make-ups. There may be a prorated payment amount due based on your 4 week billing cycle.

Make-ups: All make-ups must be scheduled in advance, no walk-ins. All make-up classes expire 4 weeks after the missed class.

Freeze: Freezing is for a maximum of 4 weeks. Cancellation policy still applies.

Siblings: Siblings of any age are not allowed in a class unless they are non-walking siblings and in a car seat or baby-carrier at all times. Excludes Sibling Class.

No Runny Nose No Cough: Anyone with a runny nose or cough for any reason will be asked to leave and attend a make-up class. This helps to ensure a clean, safe and healthy environment for all our guests.

Socks: Children are required to wear My Gym Gripper Socks when on the gym floor. Socks are also are required for adults. Children who have had symptoms of HFMD are required to stay out of the gym a minimum of 1 week after all symptoms have disappeared.

Cell phones: Cell phones must be kept on silent and are only for taking pictures or videos. If you need to take a call you must take your child to the lobby, they may not remain on the gym floor unattended. If your child is attending an independent class, please be respectful and talk on your phone outside.

Lobby: Place shoes and bags under benches. My Gym is not responsible for items placed or left behind in the lobby. If a class is in session be polite and keep voices down, especially in our independent classes so parents can hear the children and the children remain focused. Headphones are required for children watching videos. Children must remain in the lobby until the teachers signal they are welcome to come in.

Food and Drink: Please clean up after your child. No food or drink is allowed on the gym floor.