Registration Information and Policies

Registration Information and Policies

MembershipEach child that takes a class at My Gym is required to be a member which is universal across all My Gyms, lasts a lifetime, and is good for your entire family. It enables you priority class enrolment, discounts on birthday parties and events, which are open to both members and non-members. The one-time fee is $75.

Class Registration & Automatic Payment Plan Policy:  
o    Child(ren) remain continually enrolled at My Gym and payments continue automatically every four (4) weeks/28 days until a written request to cancel is submitted to My Gym with a minimum of four (4) weeks/28 days notice. 
o    The Automatic Payment Plan is based on a 4-week payment cycle and includes one (1) structured class per week.  As a bonus, the child is welcome to attend unlimited Practice & Play per week for a child registered in a class. 
o    The minimum enrolment period at My Gym is twelve (8) consecutive weeks. 
o    Any and all requests to switch, change or cancel classes must be received in writing.  Verbal requests cannot be accepted. 
o    Once a cancellation request has been received, My Gym will confirm the final class date, final payment date & final payment amount via email. 
o    Cancellation is the sole responsibility of the Parent/Guardian/Billing Contact.  Non-attendance does not constitute cancellation.  Refunds or credits cannot be issued for unattended classes. 

There are two Tuition packages available: Unlimited and Basic.

The Unlimited Tuition Package ($90) includes access to unlimited classes (excluding Preschool Prep) and unlimited Practice & Plays. You will register for one regular class to attend each week and then simply schedule in the extra classes as you like by calling, emailing or texting us ahead of time. 

The Basic Tuition Package ($80) includes one gym class. As a bonus with your class enrolment, you are welcome to attend unlimited Practice & Play session per week free of charge.  

Siblings class : (one class and Unlimited Practice and Plays). Minimum two kids enrolled. ($60/child)

Tiny Tykes  ( one class and Unlimited Practice and Plays).  ($60 per child)

To ensure that the appropriate number of trained staff are available, we do not operate as a drop-in program. We do offer discounts for siblings, twins and triplets.

Make-up Policy: 

To be eligible for a make-up class, families must report their child's absence via email or text message  prior to the scheduled class.  Failure to provide such notice results in the forfeiture of a makeup class.  Make-up classes:   

  • ·  May be scheduled online through your My Gym Account a minimum of 24 hours in advance 

  • ·  Must be scheduled in a class other than your child's regular (home) class 

  • ·  Expires 28 days from the original missed class date 

  • ·  All make-up classes expire on the date of your child’s final class.
     

The scheduling of make-up classes, within allowed time-frames, is the sole responsibility of the member.  The scheduling of a make-up class is not guaranteed and is subject to each member's availability and availability in each class.  

There may be short periods when My Gym is closed or classes are not running (i.e. statutory holidays, scheduled closures, inclement weather closure, power outages, etc).  If this occurs, tuition payments may be adjusted depending on the holiday and a make-up class is not required. 

Practice & Play (Members Only): 
·   Practice & Play punch cards : 12 for $100 (HST incl.) per visit per child. 
·   The cost of Practice & Play per week is waived for a child registered in a class.   
·   Practice & Plays are NOT eligible for Make-ups.   
·  Practice & Play is a Parent/Guardian supervised activityParent/Guardian supervision on the gym floor is required at ALL times during Practice & Play. 

Class tuition and paid membership allow you to bring a currently enrolled child free of charge to one Practice & Play class listed on the schedule. There is no need to call ahead. During Practice & Play, children have unstructured play time under the supervision of their parent or guardian who is responsible for the safety of their child and those around them. Our instructors will be available for questions and we will bring out the skill stations for the week.

Are siblings allowed on the gym floor?

We understand that at times younger or older siblings may have time off from school and need to come to the gym during class. We do not allow siblings on the gym floor. The only exception to this rule is a younger sibling in an infant carrier (Example: Backpack, front carrier or Baby Bjorn).  This child must stay in the infant carrier for the entirety of the class.  You are more than welcome to bring some toys, games, or colouring books for older siblings to play in the lobby during class.

We appreciate all our members understanding of this as a matter to ensure that all our classes which are private are safe and fun for all. 

My Gym Camps Policies and FAQ:

  • Children must be potty trained to  attend camps.
  • Please pack two nut-free snacks and a nut-free lunch for a full day camp.
  • For half day camps please bring a nut-free lunch.
  • Please bring a reusable water bottle for your child
  • Camps will run with a minimum of 6 enrolled kids.
  • In case of cancellation by My Gym a credit for the camp will be issued .
  • All sales are final and non-transferable/ non-refundable. Minimum two (48 hours) business day notice is required should your child not be able to attend their camp to receive a credit of the camp cost to your My Gym account with exception to a $10 processing fee per day.

Staying Healthy/Illness Policy: 

    To prevent the spread of illnesses, we ask that you please keep your children home if they have exhibited any of the following in the past 24 hours:  
    o    Fever 
    o    Excessive cough 
    o    Runny nose 
    o    Sore throat 
    o    Vomiting 
    o    Diarrhea 
    o    Eye/Skin infection 
    o    Head lice 
    o    Rash of any kind 
    o    Any symptoms of childhood illness (i.e. measles, mumps, chicken pox, etc.) 

Any children who enter our facility exhibiting any of these symptoms (even if you feel they are no longer ill) may be asked to leave and schedule a make-up class. This makes for an uncomfortable situation for both the parent and our staff (as well as a disappointing one for your child).  Please adhere to the Illness Policy so we can avoid uncomfortable situations during class. If you are asked to leave, please understand that this does not mean we do not want your child in class – we just want to keep everyone healthy.  Make-up classes will be given for absence due to illness subject to the Make-up Policy. 
 

Let’s all work together to keep all families and children as healthy as possible.   Please encourage your children to wash their hands before and after playing in the gym as good hand washing is the first line of defence against the spread of many illnesses.  We very much appreciate your cooperation and thank you for your support.

 

Cell Phone & Camera Policy: 
For the safety of the children and the enjoyment of all participants, please refrain from using your cell phone (phone calls, texting & emailing) during classes and Practice & Play times.  Your child requires your active participation while at My Gym.  If you must take an important call or respond to an urgent email or text, we ask that you please have your child accompany you to the lobby area where you can do so freely. 

Also, for the respect of all of our members' privacy, we DO NOT allow the use of video cameras/phones during our classes or Practice & Play times. Parents are welcome to take still photos of their children. Please limit the frame to just your child/family. 

Guidelines for Safety and Fun: 
·   For safety reasons, during parent-participation classes and Practice & Play times, parents/guardians are solely responsible for supervising their child(ren) at all times. 
·   For safety reasons, children participating at My Gym MUST be barefoot on the carpeted gym floor.   Adults are required to wear socks.  Socks may be purchased for $2/pair. 
·   For safety reasons, toys from home are NOT permitted on the gym floor. 
·   Please arrive on time for classes so that children have an opportunity to explore the gym prior to the start of the structured activities.  
·   Participating in the My Gym programs involves some risk.  
·   My Gym is not responsible for lost or stolen articles.  


Using your online account

Claim your account by clicking on the “My Account” option on the green menu bar above, entering your email address and creating a password. Through this account, you can schedule a make-up, update credit card information, book birthday parties and more!

My Gym is Not responsible for Lost or Stolen Articles. If you would like us to contact you to answer additional questions, please Call or Text us at 613 440-8400 or email ottawa@mygym.com

We very much appreciate your cooperation and thank you for your support.

My Gym Ottawa Management.


   

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