How Your My Gym Membership Works

We’re so excited to have you join us at My Gym! To make your My Gym experience a GREAT one, here are a few things to know.

What’s included in my membership?

Regular Tuition includes 1 home class per week and Unlimited Practice & Plays ($149/4 weeks)
Unlimited Tuition includes Unlimited classes and Practice & Plays ($169/4 weeks)
NO refunds.

How am I billed?

For everyone’s convenience, My Gym enrollment is an auto-enrollment system. After your trial, you’ll be auto-enrolled continuously every 4-weeks. Sibling discounts are available.
My Gym requires a 30-day notice to cancel your enrollment, therefore a prorated payment may be due upon cancelling. Cancellations are only accepted from your My Gym online account (accessible from the app or website) to ensure we both have a “paper trail.”

Any other booking rules?

All classes and Practice and Plays must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear. Sorry, My Gym personnel cannot override the system or book classes for you in person.
Going on a trip? Taking a break for 2 weeks or more? You can manage your enrollment status under the Payment tab in your online account.
Going to be absent for 1 day? We ask that members mark themselves absent in advance online. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.
Siblings: Other than infants, siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. You’re welcome to wear, sling, or wrap an infant while your enrolled child participates. If you would like to enroll 2 or more children in the same class, try our "Siblings and Friends" Class!

How do make-ups work? How do I book a Practice and Play?

All make-up classes and Practice & Plays must be booked in advance on our real-time online booking system or via text in advance; drop-ins are not permitted. Only classes that have spots available will appear.
Makeups with our location do not expire as long as you are enrolled. Once you have set a cancellation in the system you have until that date to use any remaining makeup classes.
Utilize the Book Make-Up or Schedule Unlimited feature to handle make-up classes. If you can't book online, text us directly to help you find a class for make-ups only.

Sniffles? Cough? Runny nose?

We love sharing – just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.
If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day. We appreciate your compliance.

What steps can I take to keep my child safe while at My Gym?

Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.
All children attending must wear My Gym Gripper Socks on the floor at all times. Adults attending must wear socks on the gym floor. Socks can be purchased for $3.50 by following this link https://mygym.com/sancarlos/socks. Those who do not purchase My Gym Gripper socks online may purchase socks upon arrival.
Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.
Please wash your hands or use sanitizer before entering the gym floor and when you leave.
We encourage you to take pictures (use #mygymsancarlos to tag us!), and please be mindful to take photos/videos of only your child.
All older children must be picked up promptly once the class has ended.
My Gym is a nut-free facility. Please do not bring any products containing nuts into the gym.

Sincerely (and with hugs and high-fives!),

The My Gym San Carlos Team