How does your My Gym Membership work? Policies and FAQs

Class Tuition

My Gym class enrollments run on a 4-week recurring payment. There are three tiers of enrollment:

• Basic Enrollment: $169 for one class per class + unlimited Practice & Play
• Preferred Enrollment: $199 for two classes per week + unlimited Practice & Play

Tuition is different for events & camps such as Parents' Night Out (PNO) and Seasonal Camps.

Enrollment and recurring billing

We use recurring billing for class payment. Once you are enrolled, you will be billed on the first day of each 4-week cycle. 

Should you wish to cancel, please cancel online. Should you wish to cancel, please do so online (We do also accept written requests via email at Vienna@mygym.com or text message at (571)-327-5671). We do not give refunds for partial 4-week cycles that remain unused. We do not ask for notice in advance, just make sure you cancel your account online or in writing before your next payment date. If your credit card has already been charged that would be your last cycle. 

Make-ups (Basic or Preferred Enrollment)

If you are going to miss one of your classes, you can mark yourself absent by using your online account. This will generate a make up class in the system that you can schedule online. Make up classes need to be done within four weeks of the missed class. To schedule and attend a make up class, your child(ren) need to be enrolled in a My Gym class. Once the enrollment is cancelled, all make up classes will no longer be available. 

Unlimited Practice & Play

Families need to reserve their spot in class using their online account. Due to class size limitations, we cannot allow families who are not scheduled to attend a Practice & Play. See our schedule for our weekly Practice & Play sessions. During Practice & Play, children have unstructured play time, as well as skill stations and adventures set up by their teachers. Children must be accompanied by an adult on the gym floor. Adults wear socks on the Gym floor and children are always barefoot.

Are siblings allowed on the gym floor?

We understand that at times younger or older siblings may have time off from school and need to come to the gym during class. We do not allow siblings on the gym floor. The only exception to this rule is a younger sibling in an infant carrier. For their safety, this child must stay in the infant carrier for the entirety of the class. You are more than welcome to bring some toys, games, or coloring books for older siblings to play in the lobby during class. We appreciate our members understanding of this to ensure that classes are safe and fun for all.

Want to reach us? 

The best way to reach us is to text us at (571) 327-5671. You can also call us at that number. Sometimes because we're in classes we might not be able to get back to you as quickly as we would want. Text makes it faster. That said we will get back to you ASAP.

You can also email us at vienna@mygym.com