Freeze & Cancellation Policy

Cancellations and Freezes are processed online only by the parent on file — no verbal or in-person requests are accepted, and team members cannot process these on your behalf.
Important: All requests must be submitted no later than 30 days before your next payment date. Sign in to your My Account to get started.

• FREEZE POLICY: You may FREEZE your payments for a maximum of 8 weeks (12 weeks for summer). At the end of the Freeze period, your child will automatically be re-enrolled. Make-ups cannot be used during your freeze period but will restore when the freeze period is over. You cannot freeze your account within 3 months (12 weeks) of your last freeze. 
 
• CANCELLATION POLICY: Unused Make-ups expire the same day as your last canceled day and cannot be credited.

How to Freeze or Cancel — Step-by-Step

Sign into your "My Gym"

>Click scheduled classes

>Click your child's name

>Select Cancel or Freeze

>Choose your last day of attendance, sign AND submit either Cancel OR Freeze