Make up Class Policies
Our Make Up Policy:
If you know ahead of time that you will be missing your weekly class, it is important that you either notify the gym or mark yourself absent in your online account- this will open up your spot for the week for someone else to attend and ensure that you receive a make up credit. You may use this make up at any point while you are enrolled to attend a class on a different day/time to make up for the one you missed. If you are planning to attend a make up class it is very important that you schedule the make up ahead of time so that we can guarantee the class you are hoping to attend has enough space in it.
How to Mark Yourself Absent:
1. Log into your online account (**If you don't know your login or aren't sure how to find it, let us know and we can send you a claim to your account or a password reset to make sure you are logging into the right account.**).
2. Select "Upcoming Visits" and you will see the class day and time you are enrolled in with the options to add to calendar, mark absent or schedule classes underneath. Select mark absent and chose the class date you will be absent.
How to Schedule a Make up:
1. Log into your online account and select "Schedule Classes" then you will see listed under the child's name the number of make ups available, click there and follow the steps to schedule your make up class. Be sure you follow through all steps until you see a summary page and click confirm.
2. OR Text/email us to check availability of a class if you are looking to schedule last minute and we will reach back out to confirm if there is enough space.
Make up classes do expire upon cancellation and must be scheduled out prior to your last class date or they will disappear completely.